Return & Refund Policy

Everything in the Musery is printed to order. Each mug is made after you buy it, which keeps the shop small and the waste low — and it also shapes how returns work here.

If something arrives damaged or wrong

If your order arrives damaged, misprinted, or isn’t what you ordered, I’ll replace it or refund it in full.

Contact me within 30 days of delivery at thekessinger@gmail.com with:

• Your order number
• A photo of the item showing the problem
• A photo of the shipping label if the box was damaged

I’ll arrange a replacement or refund, whichever you prefer.

If it arrived in pieces, recycle it with my apologies. But if the poem survived and the mug is only cosmetically flawed, poetry deserves perpetuation. It’ll hold pencils. serve as a koozie-coaster, make great shelf candy, etc. Each is a respectable job for a cup with a poem on it. Try to find it a good home.

If tracking shows delivered but nothing arrived, or the package appears lost in transit, contact me within 30 days of the expected delivery date and I’ll send a replacement or issue a refund.

Canceling an order

Orders can be canceled before they enter production, usually within 24 hours of purchase. Email me as soon as possible and I’ll stop it if it hasn’t started printing.

How refunds are issued

Refunds go back to your original payment method. Once approved, expect 5–10 business days for it to appear, depending on your bank or card issuer.

Questions

Write to thekessinger@gmail.com with your order number.

This is a one-person operation and most of my hours go to writing, I’ll reply as promptly as I can. Thanks for your interest in my writing and for your support of poetry.